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Security Policy

If you do have any concerns we hope that any potential query is answered below, otherwise please feel free to contact us.
Is my credit card information secure?
When you submit your credit card details they are handled by a secure server with state-of-the-art encryption and secure HTTPS (HTTP over SSL) server technology. We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. For your safety this is handled by a third party payment provider. Prime Travel does not have access to your credit card details at any stage. This is why you can save your personal details but need to enter your card details each time you order.

What is 'SSL'? uses the powerful SSL (Secured Sockets Layer) technology for secure transmissions. SSL applies 128-bit encryption to provide confidentiality between your computer and The definition of encryption is: "… a process for encrypting data to prevent illicit entry into a system… or interception of information as it travels over the network." That's why you must use an SSL enabled browser to make a reservation with When your data is transmitted over the Internet, it is encrypted at the sending end and then decrypted at the receiving end. All information is kept on a secure server and is protected by a firewall. As an added precaution, the firewall is monitored for security breach attempts.

Do all browsers support ‘SSL’?
Microsoft Internet Explorer versions 4.0 and higher, and other modern popular browsers will support this technology.

How do I know if the connection is secure?
The common standard in the Internet to signal a secure site is a closed lock icon at the bottom of the browser. As long as the lock is displayed closed your information is secure and encrypted to avoid abuse. If you click the secure transaction link and still cannot see the closed lock, the reason may be that the windows in nested in another frame. To make sure you have a secure connection (in Internet Explorer), click the right mouse button on the web page and view the properties menu, then certificates. Then you will see if the connection is secure or not. Another way (in Netscape), click the right mouse button and 'view frame info' at the bottom of the text you will see Security information.