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Refund/Return Policy

Cancellation / Amendments
If you need to change or cancel your travel plans, it is your responsibility to notify us of such a request. Please note that some tickets are non-refundable and/or do not allow changes. Where changes/refunds are permitted by the airline, Prime Travel applies an administration fee of 10% per person for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare. Please note this fee is also charged in cases of airport tax refunds, when the fare is non-refundable. Any booking fees or credit card charges are non-refundable.

In addition to our charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the FLIGHT RULES for the fare selected as cancellation and amendment charges imposed by the airline are notified in the flight rules.

If you are holding a booking for which a ticket has been issued and you do not notify us of your desire to cancel, this will be treated as a "no show" and could result in you losing all that you paid.

If you want to cancel your journey it is important that you notify us with utmost urgency. This enables us to cancel your reservation with the airline. To notify us of your request for an amendment or cancellation, please contact our Customer Services Team by telephone or via email, using our online contact form.